FREQUENTLY ASKED QUESTIONS

Q: How much are tickets? Can we buy tickets online?

A: All ages are $20 and yes you can buy tickets online.

Q: if I purchase tickets online can I use them any day?

A: yes absolutely! Just make sure it is within the hours of operation for this season. Do not forget you have purchase them because all sales are final and only good within season dates. (IE. This year ticket will not be redeemable for next year)

Q: how long is the attraction?

A: the walkthrough Is depending on the pace of the customers within a APPROXIMATE 10,000 sqft trail

Q: What if it’s raining? 

A: No worries, we will still be open.  We have a waiting area that is covered and full of entertainment.

Q: How old do you need to be to enter the Haunted Attraction?

A: This is up to parents, but we rate our attraction "PG-13". 12 and under should be accompanied by an adult.

Q: Can pregnant women go through the attraction?

A: We do not recommend it, so please check with your doctor, not ours.

Q: Can I get my money back?

A: NO. All ticket sales are final.  There are no refunds.

Q: Will there be security?

A: An off duty police officer will be on site during busy nights.

Q: Could we be denied entry or asked to leave?

A: YES. We will not accept obscene, Non-Compliant, or rowdy behavior, weapons, alcohol, drugs, etc. If you break ANY of our rules, you will leave without a refund. Even though it’s a scary attraction, it’s still a safe family environment. Insanitarium  has the right to refuse entry to anyone at our event.

Q: Can we take photos or record inside your haunted house?

A: NO. Photography, video, streaming or audio recordings are not permitted while in the attraction. but feel free to take all the pictures, video and streaming you want before you enter.

Q: Will the actors touch us?

A: Yes and No, the actors will not touch you, but their props will.  Because of close quarters, incidental and unintentional contact may occur. Please be respectful and do not touch our actors.  If you touch our actors, you will be escorted out of the haunt with NO REFUND and will call the local authorities if needed.

Q: Is this the exact same Haunted House walk-through as last year?

A: No, INSANITARIUM is updated and redesigned every year!

Q: May we wear Halloween costumes to your haunted attraction?

A: Yes, but for security purposes you may not wear a mask once you enter the attraction. WARNING, we will confiscate the mask upon entering the attraction for the safety of our actors and customers. we will return your mask after walking through the attraction.